酒店文职人员 HOTEL CLERK

Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING. 　　 　　OBJECTIVE: 　　To contribute developed customer relations and administrative skills to a challenging in a hotel. 　　 　　 　　SUMMARY OF QUALIFICATIONS: 　　 　　Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members. 　　Detail-and goal-oriented. 　　Function well in high-stress atmosphere. 　　Knowledgeable on both EECO and APTEC computers systems. 　　CAREER HISTORY 　　1992-Present THE OLIVER HOTEL,Whitewater,KS 　　Hotel Clerk 　　Resolved guests' needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms. 　　 　　1988-1991 WALDEN HOTEL,Walton,KS 　　Hotel Clerk 　　Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists. 　　 　　 　　1986-1987 WALDEN HOTEL,Walton,KS 　　Sales Associate 　　Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers. 　　 　　1983-1985 BETHEL COLLEGE,North Newton,KS 　　Secretary 　　Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers. 　　 　　EDUCATION 　　BETHANY COLLEGE,Lindsborg,KS 　　Bachelor of Science;Sociology,1983 　　 　　PREFERENCES 　　Furnished upon request. 　　 　　Candidate's customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume. 　　Education is de-emphasized because candidate's work history is strong.